Member Secure Login

Privacy Policy

© - Powered by the ConsumerDirect® Platform - All Rights Reserved

Our website is designed to collect and maintain sensitive personal information, including information about your financial accounts and credit history. We are committed to the responsible stewardship of this information. This privacy notice is designed to explain how we collect, use and disclose personal information of prospective, current, and former customers. This notice also describes your privacy choices. Please take a moment to review this privacy policy and feel free to contact us with any questions using our contact form by clicking on Contact Us in the Help Center on our website.

A special note about our privacy plicy: The provisions of this policy apply both to CURRENT AND FORMER Members along with consumers who provide personal information on our sign-up pages but who do not complete their Membership application. If you have provided sign-up information, you may still opt-out of our use and sharing of your information using the links bellow, even if you are not registered for our service.


We collect three types of Personal Information from you:

Contact Information - such as your name, residential, business and/or mailing address, e-mail address, and telephone and or mobile number(s).

Financial Information - such as information on your creditors and accounts and the specific actions you take with regard to those accounts, as well as your credit card information (used to pay for our services); In the course of providing services to you, we may also receive information about you from your creditors or the credit reporting agencies about your accounts. This information is classified as Financial Information.

Profile/Membership Information - such as demographic information, credit, identity and other personal profile data that you provide about yourself when you visit our website, register, or use our service, as well as, your Membership preferences.

From time to time, we may also collect or ask for additional Personal Information, which will also be expressly included herein as Personal Information. Any Personal Information you provide to us is voluntary and you can opt out of providing certain Personal Information requested by us. However, your refusal to provide certain Personal Information requested as part of our service may hinder or otherwise restrict your ability to use the website and services offered thereform.

We may also use the Personal Information to contact you to further discuss interests in ConsumerDirect (including the services that we provide) and to send information regarding ConsumerDirect or its parters, such as promotions and events. You may be invited to receive an e-mail newsletter or other correspondence by providing an email address. We may outsource all of these tasks to third party service providers.


Besides the Personal Information referenced above, we may also collect other information regarding your use of the website. We collect and use non-personally identifiable information, which is any information other than Personal Information and/or does not identify the specific individual, including, without limitation: IP address, the approximate geographic location of the user based on their IP address, the type of browser and operating system used by the user, any interactions a user may initiate within the website, the websites and web pages that users visit or visited, user interactions with features of the website, content preferences users selected within the website and other inferences about the user's interests made based upon the foregoing. This information is not intentionally gathered in a fashion to personally identify any single user. We use this information to help us develop the website, analyze patterns of usage, and to make the website more useful.

A special note about cookies: When you view the website, we may store some information on your computer's hard drive. This information will be in the form of a "Cookie." "Cookies" are information files which your web browser places on your computer when you visit a web site. We use cookies on our websites to enhance your customer experience. We may also work with third parties to serve ads on our websites. These ads may contain cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness and gather completely anonymous information.

When you view the website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, Internet Protocol address, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

California Disclosure re: Do Not Track Signals from Web Browsers — The website is not presently configured to support Do Not Track ("DNT") signals from web browsers.


A special note about minor's information: Our services are designed to help adults manage their financial relationships. SmartCredit does not knowingly allow any visitors or users under the age of eighteen (18) to use or otherwise access the website. If you are under the age of 18, you may not use the website. Because we do not knowingly collect any information from any children under the age of 18, we also do not knowingly share or disclose such information to third parties.


The primary reasons we collect personal information are to (1) enroll you in our Membership program, (2) provide products and services that you have requested and (3) promote products and services to you. In particular:

We use your Contact Information to provide:

  • general Membership communications
  • specific messages about your Membership, such as billing notices and action confirmations
  • promotional messages and telephone calls from us and our marketing partners, unless you tell us not to by opting-out as described below .

We use your Financial Information to process your instructions, such as our Actions, and provide the services outlined in your Membership Agreement and in this Privacy Policy. We use your credit card information to process payment for your Membership and other services that you purchase from us. We do not use your Financial Information for any other purposes.

We use your Personal Information to verify your identity, provide you with necessary Membership services, such as our Smart Credit Report, determine what other products and services might be of interest to you, and for our internal administrative purposes.

We use the information that we collect to provide and maintain the website as we deem appropriate in our sole discretion and to provde the service through the website, and to provide any other services that you and ConsumerDirect agree to. ConsumerDirect may aggregate data that it obtains form users to analyze trends, to gather data to benchmark best practices, and to monitor, improve and refine the functionality of the website and services offered therefrom.

We may contact you by mail, telephone and/or email to better assist you with completing your enrollment or for other marketing purposes.


We may provide your personal information to third parties under the following circumstances:

We may disclose any personal information (including your Contact Information, Financial Information and Personal Information) with any third parties as needed to process your actions and provide the services that you request. For example, to complete an Action, we will disclose your contact information, account information, along with your Action request and Membership information to the creditor on your behalf.

We may disclose any personal information with third parties that are performing services on our behalf. These third parties are required to protect your personal information and are not permitted to use it for any other purpose.

Unless you opt out (as described below), we may share your Contact Information and Personal Information with third parties so they may send you information about their products and services via electronic and conventional postal mail. We may also share your Contact Information and Personal Information with other financial institutions, in order to jointly market financial products and services to you.

We may disclose any personal information as required or as permitted by law. For example, we may disclose your information to prevent fraud or in response to a subpoena. We may also disclose your information as needed to protect our legal rights and enforce our terms.

In the event that ConsumerDirect is involved in a bankruptcy, merger, acquisition, reorganization or sale of assets, ConsumerDirect reserves the right to sell or transfer user information (including Personal Information) as part of any such transactions. To the maximum extent allowable by law, the Privacy Policy will apply to the user information as transferred to he successor entity. However, user information submitted after a transfer to a successor entity may be subject to a new privacy policy adopted by the successor entity.


You have choices with regard to marketing communications and data sharing. In particular:

Regardless of how you access our services, you can opt-out of receiving marketing communication from us (and our joint marketing partners) or from our sharing your personal information with third parties for their own marketing by contacting us below:

You may opt-out of receiving promotional telephone calls from us by asking the operator to place you on our do not call list or by informing Customer Service that you wish to opt out of telemarketing calls. When contacting Customer Service, please provide your complete name, address and telephone number. Instructions for contacting Customer Service are found here.

You may opt-out of email marketing, by following the opt-out instructions included in every commercial email we send. You may also opt out by contacting Customer Service with your name and email address.

Please note that we may continue to communicate with you regarding your Membership and Actions you take.


If you are a Member, please login to our website at, log in and click on Account. If you are not a Member, please send a request to us at 3187 Red Hill, Suite 100 Costa Mesa, CA 92626. A representative will be happy to assist you.


We have developed a formal information security program to safeguard the personal information that you entrust to us. Our security program includes reasonable technical, physical and administrative safeguards. For example, we restrict access to your information only to those employees who need to know that information to provide products or services to you.

We also take special steps to protect your information via transmission over the Internet by using a secure web server, which allows web browser programs (Mozilla/Firefox, Netscape, or Microsoft Internet Explorer) to interact with the web server via an encrypted session. We employ a Secure Sockets Layer (SSL) connection that provides an encrypted connection between your computer and The 128 bit encrypted connection scrambles ordinary text or data into cyphertext to safeguard sensitive information during its journey across the Internet. The information is decrypted, or put back into a readable format, when it reaches its intended destination. Depending on which browser you use, you will know you are in secured area by "https" or a lock appearing on your screen. When you visit our website, you will be in a secured area.


As our business changes, we may need to revise our privacy practices. If we make any material changes to this privacy notice, we will notify all of our Members (and former Members or non-Members, if affected by the change) and provide you with the opportunity to opt-out of having your information handled in accordance with the new policy.

We may make minor changes to this notice by posting the revised policy. We encourage you to review this privacy policy from time to time to review any changes in our information handling practices.


The SmartCredit website is exclusively hosted in the United States. If you are a user accessing the website from the European Union, Australia, Asia, or any other region with laws or regulations governing personal data collection, use, and disclosure, that differ from United States laws, please note that you are transferring your peronal data to the United States which does not have the same data protection laws as such other regions. User information (including Personal Information or "personal data" as defined by foreign laws) collected through the website may be stored and processed in the United States, and by using the website, you consent to any such transfer of information outside of your home country. You are also consenting to the application of United States laws in all matters concerning the website and use of any services offered from or through the website.


The SmartCredit website operates "AS-IS" and "AS-AVAILABLE," without warranties of any other kind. We are not responsilbe for the events beyond our direct control.


If you have any questions about this Privacy Policy, or the practices of or your dealings with the website or the services offered therefrom, please contact us at: